The Strathpeffer Junction shop is a small, part time, family-run business and all items are shipped from a rural location where the village post office is only open one day a week. Whilst we will endeavour to dispatch items as quickly as possible, we are unable to offer next day delivery and it may not be possible to dispatch items for a number of days after an order is placed.
We will aim to dispatch most orders within three days of them being placed, however on occasion it may be up to seven days. We will normally place a note on the website if dispatch is likely to take longer than normal. If you require a faster service, please contact us prior to placing an order to discuss what options may be available.
All orders are dispatched in packaging suitable for the item(s) ordered. In most cases, that will mean a sturdy envelope or cardboard box to ensure that your order reaches you in perfect condition. We may combine items in a single envelope or box items to reduce package size and reduce costs.
To keep things simple, we offer only one delivery option as standard. The actual cost for that option may vary depending on the size or number of items ordered, but UK orders will always be dispatched via Second Class Royal Mail post, unless otherwise stated.
Current postage costs (which include postage and packaging) for UK destinations are as follows:
• Standard letter: £1.99
• Large Letter: £2.99
• Small Parcel: £3.99
We will select the best value option available for the items purchased, with suitable insurance coverage. We often opt for signed for delivery where the order value is more than a few pounds.
Postage costs for international orders are invariably higher than domestic and will vary depending on the destination country. The amount due will be confirmed during the checkout process. Depending on the destination country, Import tax(es) and/or Import VAT may also apply (along with any administration charges) and those are the exclusive responsibility of the customer to pay.
We generally use Royal Mail International Standard for shipping within the EU. For all other international destinations, we offer both Royal Mail International Standard and tracked postage options; we recommend that orders are purchased with a tracked shipping service, but it is a choice for our customers to make when placing an order.
The Royal Mail International Standard service is insured to a maximum of £20 for damage or loss, but is not not tracked. It normally sees delivery around 7 working days after the item has been shipped. Our eCommerce system may automatically issue you with a reference number (used for insurance claims) in the tracking field, but this cannot be used to track the package. Where this type of shipping is chosen by a customer, Strathpeffer Junction will pay a maximum of £20 for any lost or damaged order.
Royal Mail’s international tracked options have a comparable delivery timescale to International Standard, but are fully tracked and insured. If chosen by a customer, Strathpeffer Junction will select the most appropriate Royal Mail service for that order. Tracking details will be uploaded to the customer’s account on this website and/or emailed to them.
Should an order be lost or damaged in transit, the customer must contact us within 48 hours of receipt of the damaged item or the delivery deadline having passed (whichever applies), and we will initiate the claims process. Depending on the circumstances, Strathpeffer Junction may, at their sole discretion, opt to issue any refund to the customer before the claims process has concluded, but under normal circumstances any refund will be issued once a claim has been settled by Royal Mail.
Returns & refunds
In the unlikely event that you are unhappy with your purchase, please drop us a line at firstname.lastname@example.org and we’ll try our very best to help you out and resolve any issues. We are always more than happy to try to assist customers and provide support via email.
If you remain unhappy with an item, you are welcome to return any unused products, in a saleable condition, to us. Before returning anything, please contact us so that we can provide you with the appropriate return address. Please include your order number original invoice and a note as to why you’d like to return the item(s), if possible.
In accordance with the distance selling regulations and our own terms and conditions, you also have the right to cancel your order should you change your mind, and receive a full refund up to 14 days from the date of delivery.
Again, please just drop us a line so that we can provide you with the correct return address, and then send back the item(s), along with the original invoice. A full refund will then be issued via your original payment method once your goods arrive back with us and have been checked by our team.
Please note: all returned products must be in a resalable condition. If they are not, we reserve the right to either retain the monies paid in full or withhold an amount to cover the costs of returning the item(s) to resalable condition. Customers must also obtain proof of postage for returned items and provide a copy of this to us via email; not doing so means that we are unable to issue a refund for any returned items lost in transit.
Faulty or missing items
We check all items by hand before dispatching an order, but we’re only human and on occasion we may miss something. Please let us know about any faults or missing items as soon as possible so that we can rectify the issue swiftly.
In most cases, we will either send you replacement parts or components where possible, or ask you to return it to us for replacement. Where a return is necessary, Royal Mail second class with proof of postage (if less than £20 value) or signed for (if over £20 value) must be used. We will refund the cost of return postage on faulty items to you via your original payment method.
Terms & conditions
You can view our full terms and conditions by clicking here.
Need further help?
For all order-related enquires, please contact us at: email@example.com
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